We, at image4io and its affiliates, put great efforts in making sure that we secure your personally identifiable information and use it properly.

This policy explains our privacy practices for processing your personally identifiable information as a user of our image4io cloud-based image management solution, on the image4io website and through other registration or contact channels (the “Service“). We process your personally identifiable information subject to the terms of this policy.

The summary of this policy will give you a quick and clear view of our practices. Please take the time to read our full policy.

The Personally Identifiable Information That You Provide

We receive and store any information you enter on our website or give us in any other way. You provide most of your information through forms you fill out to contact us, access the image4io platform, and access image4io assets. You also provide this information by filling out your profile on the image4io platform.

If you register with the Service through our website at: image4.io or through a separate subscription agreement with us, then as part of such registration we will ask you to provide personally identifiable information, including your name, your company name, your email address and password.

As a paying user of the Service, we will receive your payment transaction details (for example, your name, the amount paid and the date of payment), from the payment service provider that processed your payment.

When you contact us, or when we contact you, we will receive and process any personally identifiable information that you provide us.

The Personally Identifiable Information That We Collect

Like many websites, we use “cookies” (link to section), and we obtain information when your browser accesses our website. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your access device to the Internet; login; e-mail address; password; access device and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.

When you use the Service, we collect information about your Service activity, for example your log-in and log-out time, the duration of Service sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures and geo-location.

The Personally Identifiable Information That You Upload

The content you upload to the Service, whether from your own device or from a cloud-based hosting service, including any data, text, graphic, audio and audio-visual files, may include personally identifiable information. The content that you upload and designate as public, will be accessible to others.

Please use caution when uploading the content and avoid any involuntary disclosure of your personally identifiable information or disclosure of others’ personally identifiable information without their consent.

What Do We Do With Personally Identifiable Information?

We use the personally identifiable information we collect and receive to provide the Service to you and to other users, to enable the Service’s tools and features, to study and analyze the functionality of the Service and users’ activities, to provide support, to measure Service activity for pricing purposes, to maintain the Service, to make it better and to continue developing the Service.

We will use your email address to contact you when necessary, to send you reminders and to provide you information and notices about the Service. We will include commercial and marketing information about our Service and related services to the image4io platform.

We obey the law and expect you to do the same. If necessary, we will use your personally identifiable information to enforce our terms, policies and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute and proceeding.

We commit to process personally identifiable information solely for the purposes described in this policy.

Sharing Personally Identifiable Information with Others

We do not sell, rent or lease your personally identifiable information. We will share your personally identifiable information with service providers and other third parties, if necessary to fulfill the purposes for collecting the information. Any such third party will commit to protect your privacy as required under the applicable law and this policy.

For example, we will share your payment transaction details with the payment services providers, to process and verify your payments. We will use a service provider to manage our email messages transmission.

We will also share your personally identifiable information with our affiliates. These mean companies within the image4io group and include subsidiaries, sister-companies and parent companies, with the express provision that their use of your personally identifiable information will comply with this policy.

We will report any content that you upload and share user personally identifiable information, if we believe, in our sole discretion that such content is illegal or abusive or may violate any third party rights.

Additionally, a merger, acquisition or any other structural change will require us to transfer your personally identifiable information to another entity, as part of the structural change, provided that the receiving entity will comply with this policy.

We will be liable for onward transfers to third parties in violation of the Privacy Shield Principles. For further information, please below the EU-US Privacy Shield chapter of this policy.

Accessing Your Personally Identifiable Information

If you find that the information on your account is not accurate, complete or up-to-date, please provide us the necessary information to correct it.

At any time, you can contact us at: [email protected] and request to access the personally identifiable information that we keep about you. We will ask you to provide us certain credentials to make sure that you are who you claim to be and to the extent required under the applicable law, will make good-faith efforts to locate your personally identifiable information that you request to access.

If you are eligible for the right of access under the applicable law, you can obtain confirmation from us of whether we are processing personally identifiable information about you, and receive a copy of that data, so that you could –

  • verify its accuracy and the lawfulness of its processing;
  • request the correction, amendment or deletion of your personally identifiable information if it is inaccurate or if you believe that the processing of your personally identifiable information is in violation of the applicable law or the Privacy Shield Principles (please see the EU-US Privacy Shield section in this policy for further information).
We will use judgement and due care to redact from the data which we will make available to you, personally identifiable information related to others.


Cookies are small files that a web server sends to a user’s device, when the user browses online.

Your device removes session cookies when you close your browser session. Persistent cookies last for longer periods. You can view the expiry date of each cookie, through your browser settings.

We use both types. We use persistent cookies to remember your log-in details and make it easier for you to log-in the next time you access the Service. We use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Service’s features and tools.

Every browser allows you to manage your cookies preferences. You can block or remove certain cookies, or all of them through your browser settings. Please bear in mind that blocking or removing cookies will have an effect on your user experience with our Service. For example, you will need to re-enter your log-in details, or even prevent you from using features of the Service.

You can adjust your image4io cookie preferences.

Information Security

We and our hosting services implement systems, applications and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.

These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Service will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

Changes to this Privacy Policy

From time to time, we will update this policy. If the updates have minor if any consequences, they will take effect 7 days after we post a notice on the Service’s website. Substantial changes will be effective 30 days after we initially posted the notice.

Until the new policy takes effect, if it materially reduces the protection of your privacy right under the then-existing policy you can choose not to accept it and terminate your use of the Service. Continuing to use the Service after the new policy takes effect means that you agree to the new policy. Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.

Incorporation to the Terms of Use

This policy is an integral part of the image4io Terms of Use or, if applicable, of any other Service subscription agreement entered into between you (or the entity that you are acting on its behalf) and us.

Contact Us

Please contact our Privacy Compliance Team at: [email protected] for further information.